Getting Started

Discover how Duffel can help you to provide a fantastic flight booking experience

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14 articles in this collection
Written by Tim Rogers

Who can use Duffel?

We enable travel businesses of all sizes to provide a fantastic flight booking experience for their customers.
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Written by Tim Rogers
Updated over a week ago

Which airlines can I book with?

Today, you can instantly book with our 15 partner airlines. We're adding new ones to our network every month.
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Written by Tim Rogers
Updated over a week ago

How fast is your flight search?

Most searches take under five seconds, but sometimes searches can be slower with certain airlines or busier routes.
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Written by Tim Rogers
Updated over a week ago

Do I need to be an IATA travel agent?

With Duffel, you don't need to be an IATA travel agent. With Duffel, we take care of this for you. You can start selling flights in days.
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Written by Tim Rogers
Updated over a week ago

Is there any limit to how many searches I can make?

We don't limit your searches. But airlines' rules mean that our platform might not be suitable for certain kinds of use cases.
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Written by Tim Rogers
Updated over a week ago

How do flight prices on Duffel compare to elsewhere?

We generally offer airlines' public fares, matching the airline's website, plus some exclusive "NDC fares" for certain airlines.
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Written by Tim Rogers
Updated over a week ago

What is NDC?

We connect to airlines using a new technology, NDC (New Distribution Capability). This means we can get the best prices, plus great extras.
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Written by Tim Rogers
Updated over a week ago

How do I go live once I've built my integration?

You'll start building your integration in our test environment. Once you're ready to make your first booking, there are a few simple steps.
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Written by Tim Rogers
Updated over a week ago

What currency are flights priced in with Duffel?

Most flights are priced in GBP. For some airlines, we offer flights priced in EUR. Other currencies may be available - just get in touch!
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Written by Tim Rogers
Updated over a week ago

How does a customer check in for their flight booked through Duffel?

If you've booked a customer's flight through Duffel, they can check in as they usually would if they bought a ticket direct from the airline
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Written by Tim Rogers
Updated over a week ago

Does it matter what country my business is based in?

You can use Duffel, no matter where in the world you're based.
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Written by Tim Rogers
Updated over a week ago

What happens if I'm an IATA travel agent?

If you're an IATA travel agent, you can bring your own airline relationships and even private fares to Duffel.
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Written by Tim Rogers
Updated over a week ago

Where do I go for help and support?

We offer free email support to all customers from 9am to 6pm UK time, Monday to Friday. For urgent queries, we offer 24/7 priority support.
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Written by Tim Rogers
Updated over a week ago

How do I pay for flights?

How you'll pay for flights depends on whether you're an accredited IATA travel agent. If you're not, we can handle all of that for you.
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Written by Tim Rogers
Updated over a week ago