Getting Started

Discover how Duffel can help you to provide a fantastic flight booking experience

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20 articles in this collection
Written by Tim Rogers

Who can use Duffel?

We enable travel businesses of all sizes to provide a fantastic flight booking experience for their customers.
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Written by Tim Rogers
Updated over a week ago

Which airlines can I book with?

Today, you can instantly book with our 20 partner airlines. We're adding new ones to our network every month.
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Written by Tim Rogers
Updated over a week ago

How fast is your flight search?

Most searches take under five seconds, but sometimes searches can be slower with certain airlines or busier routes.
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Written by Tim Rogers
Updated over a week ago

Do I need to be an ARC/IATA travel agent?

With Duffel, you don't need to be an ARC/IATA travel agent. We take care of this for you. You can start selling flights in days.
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Written by Tim Rogers
Updated over a week ago

Is there any limit to how many searches I can make?

Most airlines set "look-to-book ratios", which require you to make at least one booking for every certain number of searches.
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Written by Tim Rogers
Updated over a week ago

How do flight prices on Duffel compare to elsewhere?

We generally offer airlines' public fares, matching the airline's website, plus some exclusive "NDC fares" for certain airlines.
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Written by Tim Rogers
Updated over a week ago

What is NDC?

We connect to airlines using a new technology, NDC (New Distribution Capability). This means we can get the best prices, plus great extras.
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Written by Tim Rogers
Updated over a week ago

What currency are flights priced in with Duffel?

Most flights are priced in GBP. For some airlines, we offer flights priced in EUR. Other currencies may be available - just get in touch!
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Written by Tim Rogers
Updated over a week ago

How does a customer check in for their flight booked through Duffel?

If you've booked a customer's flight through Duffel, they can check in as they usually would if they bought a ticket direct from the airline
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Written by Tim Rogers
Updated over a week ago

Does it matter what country my business is based in?

You can use Duffel, no matter where in the world you're based.
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Written by Tim Rogers
Updated over a week ago

What happens if I'm an IATA travel agent?

If you're an IATA travel agent, you can bring your own airline relationships and even private fares to Duffel.
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Written by Tim Rogers
Updated over a week ago

Where do I go for help and support?

We offer free email support to all customers from 9am to 6pm UK time, Monday to Friday. For urgent queries, we offer 24/7 priority support.
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Written by Tim Rogers
Updated over a week ago

How do I go live once I've built my integration?

You'll start building your integration in our test environment. Once you're ready to make your first booking, there are a few simple steps.
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Written by Tim Rogers
Updated over a week ago

How do I pay for flights?

How you'll pay for flights depends on whether you're an accredited IATA travel agent. If you're not, we can handle all of that for you.
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Written by Tim Rogers
Updated over a week ago

Why do I have to provide business information when activating my account?

We have to collect information about your business to comply with requirements from regulators and our financial partners.
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Written by Tim Rogers
Updated over a week ago

How do I change my payment details?

You can update your card details at any time by heading to your dashboard and clicking "Settings".
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Written by Tim Rogers
Updated over a week ago

What happens once I've completed the activation process?

Once you've finished our short activation process, you're ready to go live. You can start making live searches and bookings.
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Written by Tim Rogers
Updated over a week ago

How do I change my plan?

When you activate your account, you'll pick which Duffel plan you want to be on. You can change your plan at any time by emailing us.
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Written by Tim Rogers
Updated over a week ago

Why do I have to top up by Duffel Wallet to activate my account?

We require a top-up to go live, because unless you top up, you won't be able to book any flights.
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Written by Tim Rogers
Updated over a week ago

When and how will I be charged for my fees?

We'll charge you for your monthly subscription and booking fees at the end of each month to your registered credit or debit card.
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Written by Tim Rogers
Updated over a week ago