How do I make and manage bookings in SPRK?

Adding passenger information

In the following video, we show you how to add passenger information into a booking before you start searching and booking flights. This will include the passengers’ names, dates of birth, frequent flyer numbers and contact information.

Searching for flights

In the following video, we show you how to search for flights in a new booking and how to book them in SPRK. Don’t forget that you’ll need to issue tickets for passengers to be able to fly!

Reading fare rules

In the video, we show you where you can access the fare rules and information for a fare quote.

Processing a voluntary exchange

In this video, we show you how to process a voluntary exchange on a ticket.

Processing an involuntary exchange

In this video, we show you how to process an involuntary exchange where a flight has been either cancelled or changed by the airline, and how to add any waivers needed for the exchange.

Processing voluntary and involuntary refunds

In this video, we show you how process a voluntary or involuntary refund of a ticket.

Processing a tax refund

In this video, we show you how to process a tax refund where a passenger has cancelled or no-showed for their flight.

Voiding a ticket

In this video, we show you how to void a ticket when the ticket is in the void window.

Accessing the office queues

In this video, we show you how to access your office queues and how to work through bookings that have been placed on each queue.

Adding OSI information

In this video, we show you how to add OSI information into a booking.

Adding special service requests (SSRs) to a booking

In this video, we show you how to add SSR information into a booking.

Finding and selecting seats

In this video, we show you how to access the seat map on a booking and how to select and sell seats.

Accessing and reading a booking’s history

In this video, we show you how to access and read the history of a booking.