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  2. Duffel Payments

Duffel Payments

Find out about how the Duffel Payments product works and how you can use it to charge your customers directly for their flights

  • What is Duffel Payments?
  • How do I get access to Duffel Payments?
  • In which countries is Duffel Payments available?
  • In what currencies can I charge my customer?
  • What payment methods are supported?
  • Can I charge my customers a markup?
  • What does my customer see on their credit/debit card statements?
  • Can I charge a customer for items other than a flight?
  • Which airlines can I take payments for using Duffel Payments?
  • What other ways can I pay for flights other than a customer card with Duffel Payments?
  • Can I charge my customer partially via card and partially via another payment method?
  • What is a Merchant of Record (MoR) and who is it?
  • What is PCI compliance and will it affect me?
  • Are the card details of my customers safe?
  • How do I calculate the amount to charge my customer to account for Duffel Payment fees and currency conversion?
  • I've charged my customer but the flight was not successfully booked, what should I do?
  • What is the Duffel Payments CardPayment component?
  • What languages does the CardPayment component support?
  • How do I request a payout?
  • How long will it take to receive a payout?
  • Who is responsible for issuing a refund?
  • How do I issue a refund?
  • How does currency exchange affect refunds?
  • Are there any fees associated with processing refunds?
  • What to do if your business receives a dispute (also known as a chargeback)?
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