We offer free email support to all customers from 7am to 7pm UK time, Monday to Friday. For urgent queries, we offer 24/7 priority support.
If you have a question about a booking you've already made through Duffel, or you want to cancel it or make any changes, you can reach our Travel Support team between 7am and 7pm UK time, Monday to Friday.
To get in touch, just email email@example.com.
If you're a Self-Managed customer with your own IATA accreditation and airline relationships, our Travel Support team can also offer help with airlines' policies and agency portals.
If you need urgent help related to an order where the passenger is due to travel within the next 48 hours, you can access our priority support service, 24 hours a day, 7 days a week. Please speak to your Account Manager for details.
When contacting our Travel Support team, please make sure that you include the Duffel order ID or the airline's booking reference (sometimes known as a "record locator" or "PNR").
To get in touch, just email firstname.lastname@example.org or use your dedicated support Slack channel, if you have one.