When you book flights through Duffel, we require you to provide an email address and phone number for each of the passengers. It is your responsibility as a travel seller to send an order confirmation to your customer.
Most airlines on Duffel will not use these details to send a booking confirmation to passengers, to see the small list of airlines that do send order confirmation direct to the passenger please scroll to the end of this article.
Instead, they use this information primarily to send customers "operational notifications" related to their flights - for example, if there is a schedule change, or a flight is disrupted by bad weather.
A small number of airlines - mostly "low-cost carriers" - will also send the passenger a booking confirmation with their itinerary, and sometimes the price paid for their booking.
Airline industry rules explicitly say that airlines must not use passengers' contact details for "sales & marketing purposes" - for example, advertising extra products. Despite these rules, you might find that on rare occasions, airlines still send these kinds of communications.
Airlines that send order confirmations:
- Singapore airlines