After you've created an order for one of your customers, airlines can sometimes make changes to their flights.
These changes can be minor (for example departing 15 minutes earlier) or major (for example a flight being completely cancelled and replaced with a different flight).
If there's a change to one of your orders from the airline's side, we'll let you know by email. We'll guide you through the options for the passenger(s), and the next steps.
You can also set up webhooks and receive a notification direct to your API integration when there is a change to one of your orders.
It is your responsibility to get in touch with the customer, inform them of the changes and find out what they want to do next.
If you're an IATA agent, you'll need to action changes in the airline's agency tool. If you're not, then we can take care of everything for you.