British Airways

My customers flight hasn’t been cancelled

Request a voucher through Duffel

If your passenger is due to travel between now and 31 July 2020 we can claim a voucher to the value of your booking, valid for travel until 30 April 2022.

Vouchers can be used as payment, or part payment, for a future booking. The new trip booked with the voucher must be fully completed by 30 April 2022 (departure and return).

We will request the EMD voucher on behalf of your traveller, and we will advise you when we have received the voucher. When the passenger is ready to rebook you will need to contact us and we can then rebook the passenger onto the new flights using the voucher.

My customers flight has been cancelled

There are three options:

Refund

We can proceed a full refund of the ticket to the original FOP “Form of payment”

Claim a voucher

If your passenger's flight has been cancelled we can claim a voucher to the value of your booking. The voucher will be valid for travel until 30 April 2022 and can be used as payment, or part payment, for a future booking.

The new trip booked with your voucher must be fully completed by 30 April 2022 (departure and return).

We will request the EMD voucher on behalf of your traveller, and we will advise you when we have received the voucher. When the passenger is ready to rebook you will need to contact us and we can then rebook the passenger onto the new flights using the voucher.

Rebook to new flights

For bookings made from 3 March until 31 May 2020, with a departure date up to 31 December 2020, please contact us and we can rebook the passenger on the new flights.

BA has waived the change booking fee so you will not be charged, although you will need to pay any difference in fare.

To rebook on British Airways or refund a British Airways ticket please contact us at help@duffel.com

The information in this guide is taken from the British Airways website.