Getting Started
- Who can use Duffel?
- Which airlines can I book with?
- How fast is your flight search?
- Do I need to be an ARC/IATA travel agent?
- Is there any limit to how many searches I can make?
- How do flight prices on Duffel compare to elsewhere?
API
- How do I deal with the high number of offers returned by the API?
- Are there any legal notices that I need to show to my customers when using Duffel?
- Can I mix and match flights from different airlines in one order?
- Do I need to send my customers a confirmation email after they've booked?
- What happens when an offer expires?
- Why should I "refresh" offers during the search and book flow?
Wallet
- What is the Duffel Wallet?
- How do I top up my Duffel Wallet?
- What happens if I don't have enough money in my Duffel Wallet to book?
- How do I keep track of my Duffel Wallet balance and transactions?
- Can I withdraw money from my Duffel Wallet?
- How long will it take for a top-up to land in my account?
BYO Content
COVID-19
See all 11 articlesSources
- Requesting access to new airlines
- Aegean Airlines & Olympic Air
- British Airways
- Cathay Pacific
- Iberia
- Qantas
Changes and Cancellations
- How do I change a customer's flight?
- How do I cancel a customer's flight?
- How do I cancel a customer's flight?
- How do I find out if a flight can be changed or cancelled?
- What happens if there is a schedule change affecting my customer's flights?
- Lufthansa Group Schedule Changes Flowchart