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  1. Duffel
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General

Getting Started

  • Who can use Duffel?
  • Which airlines can I book with?
  • How fast is your flight search?
  • Do I need to be an ARC/IATA travel agent?
  • Is there any limit to how many searches I can make?
  • How do flight prices on Duffel compare to elsewhere?
See all 20 articles

Wallet

  • What is the Duffel Wallet?
  • How do I top up my Duffel Wallet?
  • What happens if I don't have enough money in my Duffel Wallet to book?
  • How do I keep track of my Duffel Wallet balance and transactions?
  • Can I withdraw money from my Duffel Wallet?
  • How long will it take for a top-up to land in my account?
See all 7 articles

BYO Content

  • How do I make and manage bookings in SPRK?
  • How do I manage my Farelogix SPRK logins?

COVID-19

  • Iberia
  • Vueling
  • Lufthansa Group
  • British Airways
  • Aegean Airlines and Olympic Air
  • Cathay Pacific
See all 11 articles

Changes and Cancellations

  • How do I change a customer's flight?
  • How do I cancel a customer's flight?
  • How do I cancel a customer's flight?
  • How do I find out if a flight can be changed or cancelled?
  • What happens if there is a schedule change affecting my customer's flights?
  • Lufthansa Group Schedule Changes Flowchart
See all 13 articles
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