Getting Started
- Who can use Duffel?
- Which airlines can I book with?
- How fast is your flight search?
- Do I need to be an ARC/IATA travel agent?
- Is there any limit to how many searches I can make?
- How do flight prices on Duffel compare to elsewhere?
Cancel For Any Reason
- When a traveller chooses CFAR, how much do I earn?
- Do I, as the travel seller, have to pay for CFAR?
- How much is the refund to the traveller if they choose to cancel?
- Does CFAR cover anything outside of voluntary cancellations?
- What does CFAR not include?
- Can the traveller always purchase CFAR?
API
- What is the API rate limit?
- What is an API?
- Can I use the Duffel API directly from my frontend application or mobile app?
- Are the flight prices in test mode (sandbox) real?
- How do I deal with the high number of offers returned by the API?
- Are there any legal notices that I need to show to my customers when using Duffel?
Pricing
Balance
- What is the Duffel Balance?
- How do I top up my Duffel Balance?
- What happens if I don't have enough money in my Duffel Balance to book?
- How do I keep track of my Duffel Balance balance and transactions?
- Can I withdraw money from my Duffel Balance?
- How long will it take for a top-up to land in my account?
Self-Managed Content
Changes and Cancellations
- Duffel Cancel For Any Reason T&Cs
- How do I change a customer's flight?
- How do I cancel a customer's flight?
- How do I find out if a flight can be changed or cancelled?
- What happens if there is a schedule change affecting my customer's flights?
- Lufthansa Group Schedule Changes Flowchart
COVID-19
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- Requesting access to new airlines
- Aegean Airlines & Olympic Air
- British Airways
- Cathay Pacific
- Iberia
- Qantas